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Customer Service Certificate Program: Dealing with Irate Customers

  • November 19, 2013 from 1:30 pm to 3:00 pm

Arlington Campus, Founders Hall, Room 317

Have you ever had to deal with a person over the telephone who is obnoxious, swearing, or just plain rude? Do you debate hanging up the phone in their ear or listening to the abuse?

This class is based on the Telephone Doctor’s® method of customer service and guaranteed to give many examples of how to deal with the irate customer. This is an instructor led interactive class.

Register at the website below.

Bridget Peabody, (703) 993-6764,, Human Resources & Payroll

Web Site